About the Role
Requirements
Grow-Talent.com is working with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Working with globally recognized brands, they engage in conversations through various channels, connecting with millions of customers regularly.
The company is seeking to onboard a Flemish-speaking Digital Marketing Executive. In this role, you will setup and coordinate omnichannel marketing communications campaigns from A to Z for one of the clients of the employer in Telecommunication industry. These campaigns are mainly centered around building brand engagement and loyalty for client’s existing customer base. You actively work with our account team, but also with our client’s marketing department which is one of the largest in Belgium.
Position: Digital Marketing Executive
Location: Hybrid - Mondays at the BPO office, Thursdays at client's office, the rest is work from home
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Respond to client briefings, understand the client needs and respond with an
appropriate project proposal
Manage, coordinate & challenge the communication campaigns (360°) from a digital point of view across stakeholders, including agencies
Ensure smooth customer journey
Respond to phone and email enquiries from end users in Dutch
Stay responsible for the the management of the advantages proposed in the loyalty project (copy, code activation, testing & reporting)
Design engaging customer advantages together with our client’s marketing department
Coordinate with CRM for target selection and campaign set-up
Manage the email marketing tool and the 121 communication with our client’s customers
Monitor the campaign results and adapt where necessary
Prepare a clear end-to-end campaign analysis
Suggest ways to improve reach, effectiveness and engagement for future campaigns
REQUIREMENTS:
A degree in marketing or communication or equivalent experience
At least 4 years of experience working for a marketing agency, a marketing department or a Customer Experience department
Excellent communication skills in Flemish or Dutch and English. French will be a great asset
Good organization skills
Knowledge of Excel and PowerPoint
Eager to learn, problem solver, and digital minded
Dynamic team player, fun and self-motivated
Passionate about marketing, building customer-centric journeys and omnichannel
orchestration
OFFER:
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
Competitive compensation, performance bonus opportunities, benefits you'd
expect and maybe a few that would pleasantly surprise you
About the Company