About the Role
Requirements
Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a Danish-speaking Success Development Specialist for their Malaga office. The successful employee will be responsible for onboarding, activating, nurturing and growing a selected list of Independent Software Vendors (ISVs) for a major IT brand by providing concierge services linked to ISV Market Place Application Publication.
Position: Success Development Specialist
Location: Benalmadena, Spain
Employment type: Full-time
Remuneration: Base salary + bonus
DUTIES AND RESPONSIBILITIES:
Provide concierge support for pre-defined list of Independent Software Vendors (ISVs) by developing, publishing and growing sales of applications built on a cloud platform
Be the first contact point, deliver a strong first impression and set the foundation for long term partner relationship
Execute on structured multi-channel (call, email, social) outreach cadence and deliver a world-class customer engagement experience
Collect feedback from customers and articulate it back to the business
Meet and exceed targets for: ISV Onboarding: per month 800 ISVs in “Approved” and 800 ISVs in “Onboarded” status, ISV Activation: 70% of engaged ISVs who are consuming at least 1 benefit, 60% of engaged ISVs are consuming at least 3 or more benefits, ISV Nurturing & Monthly Engagement: 70% of post-kickoff call applicants engaged monthly, # of ISVs in Publish & Grow stages, # of activities completed (with 48 business hours SLA of assignment), ISV Marketplace Publications: 40% of approved applicants published application to commercial marketplace; 15% of applications published are transactable
REQUIREMENTS:
Proficient Danish language skills, verbal and written, B2 in English
Bachelor’s Degree in Business Management, IT, Marketing or related field is nice to have
Customer Support experience, IT industry experience will be great to have
Willing to learn modern selling techniques, able to execute core messaging strategy, can navigate to decision makers, and establish clear next steps
Ability to accurately document call outcomes and notes
Basic understanding of target industry, ability to deliver provided messaging on solutions
Fluency with basic productivity tools (Outlook, O365, web conferencing tools) and experience using CRM system is required
Baseline understanding and passion for cloud technologies and changing the world
Strong written and verbal communication skills and use of professional business language
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Indefinido contract
Work schedule from Monday to Thursday 09.00-17.30 and on Fridays 09.00-16.30
A dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal cards
Performance bonus
About the Company