FR-Customer Care Representative (German)

Grow-Talent.com is working with a leading French based BPO who are growing their internal Automotive Customer Support department.

Position: Customer Care Representative (German speaking)

Location: Gennevilliers, France 

Work Model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Incoming and outgoing calls (in the languages needed)

• Professional emails and chat (in the languages needed)

• General information requests: basic questions regarding dealerships location, cars, options, warranty etc.

• Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases

• Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).

  
  

REQUIREMENTS:

• An active listener

• Bilingual in English & German

• Excellent interpersonal skills

• An interest in the Automotive sector is a plus 

• Being proactive and dynamic in how you deal with customers 

• Commercially business savvy and number oriented

• Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week. 

OFFER:

• Career progression

• Base salary & language bonus

• Monthly performance bonuses

• Medical and life insurance

• 50% of the public transport fee reimbursed

• Access to the restaurant of the company, and to the Work Council.

• Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment

• Relocation support 

• And many others!