About the Role
Requirements
Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Remote/work from home from anywhere in Greece (on-site in Athens available as well)
Employment type: Full-time
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DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from customers through various channels (phone, email and chat)
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners
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REQUIREMENTS:
Native/fluent in French, both oral and written. Fluent in English (at least B2 level)
Previous work experience in customer service/support roles
Car rental experience is preferable
Hospitality experience
Passionate about customers and customer service
Problem-solving skills
Upbeat and positive attitude
Ability to identify, apply and explain your product and/or service expertise with clarity
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OFFER:
Excellent remuneration package based on experience, skills and performance
14 salaries
Private health and life insurance
8 hours shifts covering hours from 9 AM to midnight
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
25 days’ annual leave per year
Remote work model
About the Company