HU-Customer Support Trainer - German

Grow-Talent.com is working with a leading multinational technology BPO business which is looking to recruit a Trainer for their Customer Support teams.

Position: Customer Support Trainer

Location: Budapest, Hungary (on-site)

Employment type: Full-time

Range salary:

DUTIES AND RESPONSIBILITIES:

• Conduct Product, Process, Behavior, Motivation & Soft skills training

• Design training content, consult stakeholders to find a suitable schedule for the training and impart training on Product, Service, Processes Systems, soft skills and mock call certification

• Handle on floor training batches

• Coordinate refresher trainings

• Support Operations during transitions of various processes by ensuring that delivery teams are capable of meeting required KPI

• Conduct monthly client calibrations sessions

• Prepare and administer periodic performance reviews for agents

• Conduct Job knowledge quizzes

• Provide Improvement suggestions around training delivery/content/deployment

REQUIREMENTS:

• Excellent verbal and written communication (C1 German and B2 English)

• Minimum 3 years BPO industry experience with minimum 1 year experience in training within retail industry

• College or vocational school graduate, or possess comparable work experience

• Excellent public speaking skills

• Ability to maintain a solution-oriented approach

• Effective time management skills

• Understanding of effective training methodologies and tools

• Flexibility/ownership and the ability to handle work under pressure, within challenging environment and with tight delivery timelines

• Willingness to work in any shift - possibly night shifts on rotation with colleagues in the future. For now mainly morning and evening shift.

• Excellent problem solving capabilities and lateral thinking skills

• Understanding of the Business situation and capability to address issues

• Willingness to travel for short/long trips basis demand of business situations

OFFER:

• Opportunities for growth in an international and multicultural workplace

• Support to reach your full potential 

• Comprehensive training

• Competitive Compensation in line with the market

• Cafeteria subscription valued 22000 HUF

• Private medical insurance for the employee and dependents

• Dynamic and creative team with positive and friendly atmosphere