PT-Customer Support Agent-Arabic Speaker

Grow-Talent.com is working with a leading multinational technology BPO business. Together we're looking for a Arabic-speaking Customer Support Agent for their office in Lisbon. The employee would join a team that works with social media management of a major video streaming platform.

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chat)

• Ensure customer satisfaction and provide professional customer support

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow

• Identify the issue the client is facing, troubleshoot and provide the solution

• Able to identify when the issue should be re-assigned to another department or more senior representative

• Collaborate with other specialists to solve or properly close help tickets  

• Document each action taken and categorize cases and possible bugs, so that our engineering team can address them

• Maintain and update all job-related administrative forms

REQUIREMENTS:

• Native/fluent in Arabic, both oral and written. Fluent in English (at least B2 level)

• Professional experience with Customer Service, Public Relations or Social Media

• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users  

• Resourceful and stress resilient personality that can adapt and remain calm in all situations

• Ability to meet tight deadlines with minimum supervision and in timely manner

• Ability to work independently, while being team player at the same time

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Life Insurance

• Family Plan (Spouse/legal partner and children)

• 2 month training agreement + 1 year full-time contracts with 30 days probation

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• Meal allowance

• Private health insurance

• Yearly performance bonus

• Relocation allowance and assistance