PT-Service Desk Agent - Dutch

Grow-Talent.com is working with a leading tech company that is looking to recruit a Dutch-speaking Service Desk Agent to join their team in Lisbon or Braga.

Position: Service Desk Agent

Location: Remote in the mainland Portugal or on-site in Lisbon or Braga

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels and respond to their queries in timely and efficient manner

• Ensure customer satisfaction and provide professional customer support

• Support standard queries related to a single product/small set of products (e.g. operating system, basic networking, PCs)

• Develop an understanding of customer’s position and service delivery requirements to enable the delivery of unparalleled service

• Respond customer queries in line with SLA

• Know when to escalate the issue to other department or more senior representative

• Helpful and effective member of the team

• Take ownership of self-development

• Keep records of customer interactions, comments, and complaints, and in line with internal procedures

• Maintain and update all job-related administrative forms.

REQUIREMENTS:

• Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)

• At least 6 months of proven work experience in same/similar role

• Knowledge of banking industry will be considered as an advantage

• Computer literate with sound knowledge of Microsoft Office suite

• Excellent communication skills with ability to emphasise with the client

• Comfortable communicating using various channels (telephone, email, chat)

• Ability to work independently, while being a team player at the same time

• Ability to meet tight deadlines with minimum supervision and in timely manner

• Analytical mindset with great critical thinking skills and attention to detail

• Ability to work rotating shifts.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance

• Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• Hybrid work-model

• Health and Life insurance

• Meal allowance.