About the Role
Requirements
Grow-Talent.com is working with a BPO who cooperates with Europe's leading meal kit distributor. They would like to recruit a Dutch/Flemish-speaking Contract Renewal Representative to join them in their office in Bucharest.
Position: Contract Renewal Representative
Location: Bucharest, Romania
Work model: In-office
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Handle outbound calls to customers who canceled subscription and offer benefits for reconsidering with outstanding professional customer service
Provide suggestions, negotiate terms, quote & close sales
Create a value-based relationship with existing customers
Provide accurate and timely updates on progress to colleagues and the management by updating the clients' status in a CRM.
REQUIREMENTS:
Fluent in Dutch (at least B2/C1 level) & conversational level in English (B1 and higher)
Previous experience within an outbound sales environment will be a plus but is not required
Excellent communication skills
Easiness of leading phone conversations
Dynamic and adaptive personality
Strong customer orientation and empathy
OFFER:
Work on-site in a dynamic and collaborative environment with positive and friendly atmosphere
Guidance and tools to reach your full potential
Regular work hours from Monday to Friday 08:00 – 17:00
Meal allowance
Private healthcare
Dental care
About the Company