RO-Customer Support Representative - German

Grow-Talent.com is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Support Representative to join their team in Romania or Hungary. 

Position: Customer Support Representative

Location: Fully remote in Romania or Hungary

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Handle incoming contact via various channels (live chat, email, messages, contact forms) from E-commerce platform users regarding their orders/queries while delivering excellent customer service

• Assist customers with their inquiries, request or orders by properly, completely and accurately entering data in the support tools

• Solve customer case and support online orders in a timely manner

• Maintain a high level of professionalism with clients, establish a positive rapport with every contact

• Stay updated on product knowledge and be informed of any changes in company/client policies

• Immediately deal with or escalate suspected or recognized customer issues as per defined procedures

• Achieve Key Performance Indicator's (KPI’s) whilst maintaining excellent quality

• Any additional ad hoc tasks that may contribute to a better service to the client with quality or improvement to the KPI

REQUIREMENTS:

• At least C1 level of German, both oral and written

• At least 6 months of experience in voice support in German, ideally in customer support/contact centre

• Currently based in Romania or Hungary

• Excellent communication and interpersonal skills (both oral and written), ability to communicate well with internal and external contacts

• Customer-focused with a friendly and professional manner, understand customer concerns

• Ability to function and adapt in a fast-paced environment

• High emotional intelligence and soft skills with the ability to serve high-profile

  
  

  customers

• Excellent comprehension and problem-solving skills

• Tech savvy/computer literate with experience and Knowledge of MS Office applications

• Experience in a multi-system environment

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Working schedule - Monday to Sunday - morning, noon and evening shifts (no night shift), 8 hours work, 5 times per week

• Location: Work from Home from anywhere in Romania

  
  

• Competitive salary (for real)

• Sign up bonus for candidates joining in December: 9950 RON (paid in 2 instalments – January & March payroll)

• Sign up bonus for candidates joining in January: 7450 RON (paid in 2 instalments – February & April payroll)

• Start dates: 11th December 2023, 15th January 2024 and 12th February 2024

• Dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential.

• Permanent contract

• Private health insurance

• Meal allowance

• Sports benefit 

• Loyalty based holidays balance increase 

• And many others!